Shipping and Delivery†
For security reasons the Products purchased on the Site will be sent to the registered address on the credit card. At the time of delivery an adult of over 18 years of age shall be present to sign the delivery documents.
For each order completed on Site, D.E.C.S & London, will issue an invoice for the shipped Products, sending it via e-mail or registered mail to the Customer, in accordance with the provision of the D.P.R. 445/2000 and D.L. 52/2004. For the issuance of the invoice D.E.C.S & London will refer to the data provided by the Customer. Once the invoice has been issued no modification of the same will be possible.
The shipping and delivery expenses are to be borne by the Customer and are clearly indicated in the online form. The shipping and delivery expenses may vary depending on location and on the type of shipment requested (i.e. express overnight etc.)
All the Products will be shipped via UPS or other courier (hereinafter Courier) which will be dispatched the next working day following the confirmed availability and charge of the order. The order will be dispatched between Monday to Friday, excluding local and national holidays and festivities. D.E.C.S & London is not responsible for unpredictable delays.
For the delivery of the Products the Customer or a person authorized by the latter shall be present at the address indicated in the order. At the time of the delivery by the Courier, the Customer shall verify:
(i) that the number of the boxes are same as reported on the transportation documents (DDT);
(ii) that the packaging is not damaged, or wet or in another way tampered with. Any damage in the packaging and/or in the Product(s) or any discrepancy between the number of the boxes actually delivered and the number of the boxes indicated on the transportation document, shall be immediately notified by indicating it in writing on the Courierís delivery documents. Once the Customer has signed the Courierís transportation document, the Customer may not oppose objection on the external characteristic of the delivered goods.
In the event that, due to sudden and temporary unavailability of the Products, D.E.C.S & London shall be unable to deliver the goods, D.E.C.S & London shall promptly inform the Customer, and in any way within thirty (30) days via e-mail. The amount paid by the Customer shall be refunded as quickly as possible and in any case within thirty (30) days from the receipt of the order submitted by Customer.
Returns and cancellations
D.E.C.S & London wishes to guarantee the complete satisfaction of the Customer. D.E.C.S & London will refund the entire cost of the Product(s) that are returned by the Customer not worn, not used and not damaged and accompanied by relevant the invoice. Certain items are shipped with a return/exchange tag attached. Returns and exchanges on these specific items will only be honored if the label remains intact and the return instructions above are followed.
The refunds will be issued in the same form as was utilized for payment. The purchased goods may be returned within maximum 15 (fifteen) days from the delivery date. The Products purchased online cannot be refunded nor returned in the outlet stores. The delivery cost are not refundable.
All the delivery expenses for the return of the Products shall be borne by the Customer: each and any cost borne by the Customer for the return is not refundable.
D.E.C.S & London reserves the right to refuse the return of those Products that do conform to the provision of the above paragraph 7.1
Each delivery contains easy to follow instructions for the return of the Products. D.E.C.S & London will make every effort to promptly refund the Customer within and no longer than (30) thirty days from the written order cancellation request and receipt of the returned goods as per paragraph 9.1 Once the refund has been completed D.E.C.S & London will send a confirmation e-mail.
D.E.C.S & London recommends to use a courier for the return of the Product(s) in order to allow the tracking of the shipment. D.E.C.S & London will not be held responsible for the refund or the compensation of those Products that have been lost, stolen or damaged.
Pursuant to the provisions of article 64 of the D. lgs n. 206/2005, the Customer has the right to withdraw from the agreement without any penalty and without specifying the reason within the term of 15 (fifteen) working days from the receipt of the Products, save the provisions of following paragraph 7.7
In accordance with Regulation 13 of the Consumer Protection (Distance Selling) Regulations 2000, ,the right of withdrawal, to cancel or return, which would otherwise be available, does not apply to orders for customised products such as, for example, those with the customerís initials engraved on the product. The customer is aware that the image shown on the website does not necessarily correspond to reality: images and photographs of the engraving may not reflect the actual appearance of the final product.
8.0 Errors and mistakes
D.E.C.S & London uses itís best endeavors in order to keep the information on the Site constantly updated.
Moreover it is not possible to guarantee the complete absence of errors on the Site. The Site might carry typoís, errors, inaccuracies some of which may refer to the price of the Product, to the product availability and/or to the details of the Products.
D.E.C.S & London reserves the right to amend the errors and inaccuracies also after that the order has been submitted and furthermore reserves the right amend or modify the information on the Site at any time without prior communication..